Effective Date: 29-03-2025
At Infinity Ortho Store, we ensure timely and reliable delivery of our products across India. Please read our shipping policy carefully before placing an order.
1. Shipping Coverage
- We currently ship products only within India.
- Orders placed outside India will not be processed.
2. Order Processing Time
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Time & Delivery
- Estimated delivery time varies by location:
- Metro cities: 7 business days
- Other locations: 7-14 business days
- Delivery times are subject to external factors such as weather conditions, courier service delays, or unforeseen circumstances.
- Customers will receive a tracking number once the order is shipped.
4. Shipping Charges
- Shipping charges may apply based on the order value, weight, and delivery location.
- Any applicable shipping fees will be displayed at checkout before payment.
5. Order Tracking
- Customers can track their orders using the tracking link provided via email/SMS after dispatch.
- If there is any delay, customers can contact our support team for assistance.
6. Undelivered or Lost Packages
- If a package is lost or undelivered due to an incorrect address provided by the customer, Infinity Ortho Store will not be liable for replacement or refund.
- If an order is lost in transit due to a courier issue, we will initiate a replacement or refund after verification.
7. Damaged or Missing Items
- If you receive a damaged package or an incomplete order, please contact us within 48 hours of delivery with images and details.
- Our team will review and provide a resolution accordingly.
8. Contact Us
For any shipping-related inquiries, reach out to us at:
marketing.infinityortho@gmail.com | +91 9717574815
By placing an order with Infinity Ortho Store, you agree to the terms outlined in this Shipping Policy. Thank you for choosing us!